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ORVENATH
HB-COM-003|Communication & Sales
LAST UPDATED:

How Proposals Work

The structure of every proposal and the walkthrough that accompanies it.

How Proposals Work

Every proposal follows the same structure. Consistency makes them fast to produce and easy for clients to read.

Structure#

  1. Cover — client name, project title, proposal reference, date, validity date
  2. The problem — their situation restated in their own terms. This is the most important section; it proves comprehension before any solution is proposed.
  3. Proposed approach — architecture in plain language, with the key technical decisions named and justified
  4. In scope — explicit list of deliverables
  5. Not in scope — explicit list of exclusions. Never omit this.
  6. Milestones — name, deliverables, duration, calendar dates, payment percentage
  7. Price and terms — total, currency, payment schedule, what triggers each payment
  8. Assumptions — what must be true for the timeline to hold, including what is needed from the client
  9. Next steps — exactly what happens if they accept

The recorded walkthrough#

8–12 minutes, screen recording the proposal, reading from a prepared script.

Structure:

  • Restate the problem as understood — 1 min
  • Walk the proposed architecture — 3 min
  • Walk scope, emphasising exclusions — 2 min
  • Walk milestones and dates — 2 min
  • Price and terms — 1 min
  • Close: what happens next — 1 min

Script it. Do not improvise. The script is written before recording and read while recording. This is what worked on the first engagement and it is the method, not a crutch.

No editing. One take is fine. Minor stumbles read as human; a heavily produced video reads as marketing.

Validity#

Every proposal expires. Default 30 days. This creates a natural reason to follow up and prevents a six-month-old price being held against you.

Follow-up#

Three days after sending, if no reply:

Hi [name] — just checking the proposal reached you. Happy to adjust the scope if the shape isn't right, or answer anything in writing. No rush.

One follow-up. Then one more after two weeks. Then let it go.